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  2. Troubleshooting
  3. Troubleshooting

Troubleshooting

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  • How to stop receiving email alerts
  • I'm no longer receiving email alerts.
  • Emails not tracked (grey checkmarks)
  • Mailtrack isn't working (desktop version)
  • "failed to load, please retry" error
  • Email opened an unusual amount of times
  • Open alerts received immediately after sending a mail
  • Why is Mailtrack telling me that the recipient's mail service might not allow tracking?
  • My email has been replied to but Mailtrack still says it hasn't been opened
  • How accurate and reliable is Mailtrack's email tracking technology?
  • Emails to myself are not well tracked
  • I get an open notification when checking my own sent email from another device
  • Green checkmarks seem to be delayed
  • Why am I getting Mailtrack notifications from a family member or friend within my account?
  • Link tracking isn't working
  • My Gmail layout is customized and I have problems seeing the double-checks from MailTrack
  • Network Failed Error in Chrome
  • Mailtrack loops back to the activation screen
  • Email alerts disabled but still being received
  • I've upgraded Mailtrack but can't view the full email activity for my emails
  • Mailtrack is saying that an unopened email has been opened
  • I've upgraded my Mailtrack but I still have the free version
  • Incompatibility with other extensions
  • An error occurs when I try to purchase a Mailtrack subscription
  • Emails I've sent using Mailtrack are delivered to the promotions tab in Gmail
  • The Gmail app 'freezes' when I try to send a tracked email from the Gmail app on my phone
  • I'm not receiving Real-time Notifications when I use Mailtrack with Chrome
  • Real-time notifications not working on your phone
  • Mailtrack disappears from Gmail
  • 'Invalid URL' error when clicking on tracked link
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